Delivery

* FREE SHIPPING* - on orders over £200, available Globally for a limited time to celebrate the launch of Spring Summer 2017. 


FREE SHIPPING** - on all orders over £250

UK CLICK & COLLECT - FREE (from Hardy Amies, No 8 Savile Row, London)

UK STANDARD EXPRESS DELIVERY*** - £8

EUROPE STANDARD DELIVERY - £15

US & CANADA STANDARD DELIVERY - £25

REST OF WORLD - £35-£40 (we currently deliver to Japan, India, China, Russia and South Korea - please call +44 (0) 207 734 2436 to enquire about shipping to another country. 

 

All items placed before 12pm GMT on a business day will be dispatched on the same day. Orders placed over the weekend will be dispatched the following Monday (with the exception of UK public bank holidays).

When your order is dispatched you will be sent an email containing your tracking number. Click and Collect orders will recieve an email once the order is ready to collect at 8 Savile Row.

For any special requirements, please call us on +44 (0) 207 734 2436 Monday to Friday 9am-6pm.

All deliveries will require a signature. Please choose a delivery address where someone will be available to sign for your parcel during regular working hours.

 

**FREE SHIPPING

Your order must be over £250 total at the basket. This will be applied to your outbound shipping cost.  It does not entitle you to a free return should you wish to return your order. 

 

***UK DELIVERY

UK - Click and collect, FREE, please allow 2-3 working days for your order to arrive to Hardy Amies, 8 Savile Row

UK - Express delivery £8, please allow 1-2 business days for shipment. 

 

EUROPE DELIVERY

Europe - £15

European orders are generally delivered within 1-4 working days, however these can be subject to customs delay.

 

US & CANADA

US and Canada - £25, 2-5 working days, however these can be subject to customs delay. Your order may be subject to customs and duties, please see the section below.

 

REST OF WORLD DELIVERY

Rest of World orders are generally delivered within 3-10 working days, however these can be subject to customs delay. Your order may be subject to customs and duties, please see the section below.

Japan delivery, 2-5 working days - £40

India delivery, 7-10 working days - £40

China delivery, 7-10 working days - £35

Russia delivery, 3-5 working days - £35

South Korea delivery, 2-5 working days - £35

Please call +44 (0) 207 734 2436 to enquire about shipping to another country

 

CLICK AND COLLECT

Click & Collect is a complimentary London delivery-to-store service.

Once you have received your shipment confirmation, your order will be availble store. Orders will be ready for collection from our Savile Row Store 2-3 working days after the order is placed.

The store is open Monday-Wednesday  10.30am-6.30pm, Thursday andFriday 10.30am-7pm, Saturday 10.30am-6.30pm, Sunday 11am -4pm

Please aim to collect your order within 14 working days after which the product will be returned and a refund administered. If you are unable to collect your order within 14 days of the collection date, please contact our store on +44 (0)203 696 1408.

When collecting your order, you will need to present your order confirmation with either a valid photo ID or the payment card. If someone is collecting the order on your behalf, they will need to present the order confirmation with a valid photo ID.

We have the same returns policy for Click and Collect as in-store returns. You can return your order within 14 days of receipt. Please note this date begins on the date that we send you a ‘Ready to Collect’ confirmation email.



Products can be returned either in person or by post to the Hardy Amies store.

If you have any queries regarding Click & Collect please contact Customer Services on +44 (0)207 734 2436.

 

PACKAGING


All full price items are packed within Hardy Amies boxes in an outer postal box. Although we wrap and pack items with the utmost care please be aware they may move around during transit. 

Please note that Sale or Outlet orders will not be packed in additional Hardy Amies branded boxes and that Sale or Outlet tailoring will not come with a suit carrier.


CUSTOMS AND DUTIES

Please note that all shipments outside the UK may be subject to import duties and taxes, which are levied once a shipment reaches your country. As we have no control over these and cannot predict what they may be, any outstanding import duties, clearance or brokerage fees, and any other additional charges must be paid by yourself on delivery of your order. Please check the email account you entered to purchase your items, as customs normally use this to contact you to pay for any extra charges.

 

RETURNS AND EXCHANGES

We have taken every care to produce the highest quality products. 

However, if for any reason you are not completely satisfied with your online purchase and wish to return it for a refund/exchange, please ensure the item(s) are returned in their original condition with tags intact within 14 days of receipt. In order for us to process your return or exchange please read the below information carefully.

 

UK RETURNS AND EXCHANGES

1) Fill in the form supplied stating reason for return and/or alternative size requested.

2) Stick an address label to the front of the package. (See address below).

3) We recommend that you send by registered post and retain proof of postage. Hardy Amies are not responsible for the return shipping costs of the items. We cannot be held responsible for goods lost in transit. We suggest UPS -  call your local UPS on 03457 877 877 to arrange a suitable collection time or find your closest UPS drop off point here.

 

INTERNATIONAL RETURNS AND EXCHANGES

1) Fill in the form supplied stating reason for return and/or alternative size requested.

2) Stick an address label to the front of the package. (See address below).

3) We recommend that you send by registered post and retain proof of postage. Hardy Amies are not responsible for the return shipping costs of the items. We cannot be held responsible for goods lost in transit. We recommend that you send by registered post and retain proof of postage. Please also note we will not cover any taxes or duties when returning items from outside the UK, this is to be paid by sender. 

 

Standard shipping times apply for any exchanges we send back to you.  Replacement goods will be dispatched within four working days. If your chosen substitute is not in stock we will contact you to offer an alternative.

Please expect up to 14 working days for refunds to be processed. Please note that most customers' banks take an average 3 days to release funds back into your account and we cannot be held responsible for any banks that take longer to release your funds.

If you have misplaced your returns form please download here

 

Please send all exchanges/returns to:

 

Hardy Amies Online Returns
Unit J7-8
Abbey Farm Commercial Park
Southwell Road
Horsham St Faith
Norwich
NR10 3JU 

 

For full shipping Terms and Conditions please click here.