FAQs

1. How do I make a purchase?

All you need to do is select the size you would like then click the ‘Add to Bag’ button. Once you have done this with all your desired products you can view them in your shopping bag. When you’re ready to place your order, select ‘Checkout’ and follow prompts to complete our 4-stage checkout process.

 

If you have any problems contact our Customer Services team on +44 (0)207 734 2436. We are open Monday to Friday, 9am to 6pm GMT.

 

2. Can I order by telephone?

Yes, you can contact our Customer Services team on +44 (0)207 734 2436 to process an order over the phone. They are open Monday to Friday, 9am to 6pm GMT.

 

3. How do I find a specific item?

If you know what you are looking for you can use the search bar on the top right of the screen throughout the site or by using the category drop down menu. Once you have selected your desired category you can filter the listings further using the options on the left of the page.

 

If you can’t find what you’re looking for please contact our Customer Services team on +44 (0)207 734 2436 to process an order over the phone. They are open Monday to Friday, 9am to 6pm GMT.

 

4. How do I know if an item is in stock?

Only items in stock will show on our website. When you click into the product page you will be able to see the sizes available. If we have sold out of your size please call our Savile Row store on +44 (0)293 696 1408 to register your interest and we can call you if it comes back into stock.

 

Please note that even if a product is in your shopping bag, it isn’t reserved, and will be available to other customers while you are browsing.

 

5. What payment methods do you accept?

We accept online payment in a secure environment by credit or debit card and by Paypal. We currently accept Visa, Mastercard and Laser cards. Unfortunately we do not accept payment with American Express at present.

If you prefer, you may place your order by telephone with our Customer Services team on +44 (0)207 734 2436 or visit us at our Savile Row store. In store we accept Visa, Mastercard, Switch and American Express.

All transactions are shown in British Pounds Sterling (£).

 

6. Is it safe to use my credit card on your website?

All orders are processed through our secure checkout system provided by RealEx Payments Ltd. We use the latest SSL encryption and fraud prevention tools including CVN Check, Fraud Scoring & 3DSecure to safely process your personal information through our system and provide the reassurance you need.

 

7. How will I know if you have received my order?

Once you have placed your order you will receive an order confirmation email. If you have logged in to place your order you will be able to view its status in ‘My Account’. If it is ‘Processing’ it means we are confirming your card details and delivery address and locating your products.

 

Once this is complete your order status will update to ‘Complete’ and you will receive a shipment confirmation email.

 

8. When will I receive my order?

Once you have received your order confirmation you view its status in ‘My Account’. If it is ‘Processing’ it means we are confirming your card details and delivery address and locating your products. Once this is complete your order status will update to ‘Complete’ and you will receive a shipment confirmation email.

 

We aim to ship to most parts of the UK on a next working day service if ordered before 12pm, however please allow up to 2 days for delivery. For international shipments please allow 1-4 days to receive your parcel.

 

All parcels require a signature so please make sure the shipping address you choose will have someone available.

 

For more information please visit out Delivery  page.

 

9. Can I collect my order instead?

We offer a free Click & Collect service from our Savile Row store. To use this service tick the Click & Collect option when choosing your shipment method within the checkout process. Once your order has arrived in store you will receive a confirmation email. Please aim to collect your order within 7 working days after which the product will be returned and a refund administered.

 

If you are unable to collect your order within 7 days of the collection date, please contact our store on +44 (0)20 3 696 1408.

 

For more information please visit out Deliveries page.

 

10. Am I able to track my order?

Yes. Your unique UPS tracking number will be on your shipping confirmation email. You can use this to track your parcel on the UPS website.

 

Alternatively you can log in to your account and in the orders tab, ‘view’ your order then ‘track your order’. This will bring up a pop up tracking window directing you to your parcel’s status on the UPS website.

 

11. How do I return an item?

For UK orders please fill in the returns form supplied with your parcel including reason code and order number. Attach the pre-paid returns label to the front of your parcel and contact UPS on 03457 877 877 or visit the UPS website to book a convenient collection date.

 

For international orders please fill in the returns form supplied and return your parcel to the below address. Hardy Amies are not responsible for the return shipment of international orders at present.

 

Please return your parcel to:

Hardy Amies Online Returns
Unit J7-8
Abbey Farm Commercial Park
Southwell Road
Horsham St Faith 
Norwich
NR10 3JU 

 

For more information please visit out Returns & Exchanges page.

 

If you have misplaced your returns form please download a copy here.

 

 

12. Why are shipping restrictions applied to some products?

Due to transport restrictions, we are unable to ship pressurised or flammable items outside of the UK. If you have purchased a product that has shipping restrictions for your country a member of our Customer Services team will contact you to arrange refund before your order is shipped. This may cause a delay in processing your order.

For further information you can contact our Customer Services team on +44 (0)207 734 2436. They are open Monday to Friday, 9am to 6pm GMT.

 

 

13. How will my order be packaged?

All of our goods are delivered in discreet brown boxes containing a luxury white Hardy Amies box. If you have purchased a piece of tailoring or outerwear your parcel will also contain a white cotton garment bag to keep your garments from creasing. Sale or outlet order come without suit carriers and Hardy Amies branded boxes.

 

 

14. Do I have to pay duty and import charges?

At present some shipments outside the UK may be subject to import duties and taxes, which are levied once a shipment reaches your country. We have no control over these and cannot predict what they may be, any outstanding import duties, clearance or brokerage fees, and any other additional charges must be paid by yourself on delivery of your order. Please check the email account you entered to purchase your items, as customs normally use this to contact you to pay for any extra charges.

 

15. I was given a gift and would like to return/exchange it.

Please note that we can only accept goods for return or exchange that were purchased from hardyamies.com. We need a proof of purchase receipt to process a return or exchange.   We cannot process returns or exchanges purchased from one of our stockists.

 

15. I am a tall man. Would a certain cut be better for me? Would my tailor be able to lengthen as necessary?

 

There is seam allowance on the sleeve and we don't put cut buttonholes, the buttonholes are non-functioning so these can be unpicked but this would depend on the type of fabric to avoid any damage from stitches or fold of the original seam. If you are buying our 38R chest our sleeve length on tailored jackets is 65cm measured from the crown to the cuff, we then would grade up 1cm per size. If you are buying our 38L this would measure 67.5cm (basically there is a 2.5cm difference between our regular and long on the sleeve length). The centre back line also has an increase of 2.5cm, which might be better for you.

 

We do not sell our tailoring in long fit online but if you are able to come in to our Savile Row store our team would be more than happy to help you find the right fit.

 

Please see our Size & Fit Guide for more information.

 

16. How do I contact customer care?

If none of the above answer your questions, please contact Customer Services either by email at customer.services@hardyamies.com or call us on +44 (0)207 734 2436 – open Monday to Friday 9am to 6pm GMT.