Returns and Exchanges

We have taken every care to produce the highest quality products. 

However, if for any reason you are not completely satisfied with your online purchase and wish to return it for a refund/exchange, please ensure the item(s) are returned in their original condition with tags intact within 14 working days of receipt. In order for us to process your return or exchange please follow the instructions below as per your country.

Please note that we can only return/exchange items bought from hardyamies.com with proof of purchase, we cannot process items that have been purchased from one of our stockists.

 

UK RETURNS AND EXCHANGES

1) Fill in the form supplied stating reason for return and/or alternative size requested.

2) Stick an address label to the front of the package. (See address below).

3) We recommend that you send by registered post and retain proof of postage. Hardy Amies are not responsible for the return shipping costs of the items. We cannot be held responsible for goods lost in transit. We suggest UPS -  call your local UPS on 03457 877 877 to arrange a suitable collection time or find your closest UPS drop off point here.

 

INTERNATIONAL RETURNS AND EXCHANGES

1) Fill in the form supplied stating reason for return and/or alternative size requested.

2) Stick an address label to the front of the package. (See address below).

3) We recommend that you send by registered post and retain proof of postage. Hardy Amies are not responsible for the return shipping costs of the items. We cannot be held responsible for goods lost in transit. We recommend that you send by registered post and retain proof of postage. Please also note we will not cover any taxes or duties when returning items from outside the UK, this is to be paid by sender. 

 

Standard shipping times apply for any exchanges we send back to you.  Replacement goods will be dispatched within four working days. If your chosen substitute is not in stock we will contact you to offer an alternative.

Please expect up to 14 working days for refunds to be processed. Please note that most customers' banks take an average 3 days to release funds back into your account and we cannot be held responsible for any banks that take longer to release your funds.

If you have misplaced your returns form please download here

 

Please send all exchanges/returns to:

 

Hardy Amies Online Returns
Unit J7-8
Abbey Farm Commercial Park
Southwell Road
Horsham St Faith 
Norwich
NR10 3JU